Shipping & Returns

1. Can I only buy in the Philippines?

Right now, yes — we're only shipping within the Philippines while we get started. If you're outside the Philippines and want a pair, DM us on Instagram at @snugphilippines_ and we'll help sort it out.

2. Do you offer international shipping?

Not through the website yet. We're Philippines-only for now. Reach out on Instagram @snugphilippines_ if you're ordering from outside the Philippines.

3. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery times vary, but most orders arrive within 5–10 business days.

For same-day delivery via Lalamove, simply DM us on Instagram at @snugphilippines_ and send your order reference number. Additional delivery fees may apply.

4. Can I track my order?

Absolutely. Once your order has shipped, you will receive a tracking number via email.

5. Why is international shipping more expensive?

International shipping includes courier fees, customs processing, and import duties set by local authorities. These charges are outside our control.

6. What is your return policy?

We accept returns and exchanges within 14 days of delivery for unworn items in their original condition. The buyer is responsible for any charges associated with the return or exchange.

Please note that SNUG does not offer refunds. All approved requests are strictly limited to returns or exchanges in accordance with the conditions.

7. What is your return policy on sale items?

For items on sale we do not offer any returns.

8. Do you offer exchanges?

Yes, exchanges are available for size or item changes, subject to stock availability.

9. How do I initiate a return or exchange?

Please contact our support team with your order number, and we will guide you through the process.